United States Part Time $40,000 - $45,000

Company seeks a Customer Service Representative. As our Customer Service Representative, you will be responsible for the care of our US customer base, proving flawless support for all questions and issues and importantly ensuring the successful onboarding of new customers.

 

What you will do:

  • Being responsible for the care of our US customers through chats and calls.
  • Proactively handling questions and issues from our customers through our live chat ticketing system.
  • You will provide our clients with flawless answers and great, friendly service.
  • Following a handover from sales, lead the onboarding and implementation for new customers.
  • Develop ongoing trusted advisor relationships with customers to showcase the value of Company and ensure customer happiness.
  • Work with the sales and marketing team to drive customer references and case studies.
  • Handling questions and issues from the customers.
  • Update the company website and social media accounts.
  • Assist with cryptocurrency conversion.
  • Assist with local equipment researching and samples purchasing.
  • Coordinate with the sales and marketing team.
  • Resolve customer support tickets.

 

What you’ll bring to the team:

  • Strong interpersonal skills and a passion for consistently providing a great customer experience.
  • Experience building strong relationships.
  • Responsible and empathetic.
  • Solid communication and (online) presentation skills.
  • Confident in a tech environment and comfortable with new software.
  • A true passion for our customers and driving their success, you want all of our clients to be successful using our services.

 

Why us?

  • A chance to be part of and shape one of the hottest, most ambitious scale-ups.
  • Full health, vision, and dental benefits.
  • Working within an international, friendly team that truly values your contribution.
  • 15 paid holiday days.
  • Brilliant culture and an informal, ‘come as you are’ dress code.
  • A $1,500 yearly training budget.
  • Apple gear and phone plan alongside all the tools you need to succeed.

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Contact Information

25 Old Broad St, London EC2N 1HN, UK

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